Frequently Asked Questions

General
How many years has alive Academy been in operation?
» alive Academy has been educating the public since 1992.
Why distance education?
» Distance education and online learning give you the flexibility to create your own learning environment, study at your own pace, and self-manage your personal, professional, and educational goals without the restrictions of traditional schooling.
Do I need a computer?
» You will require access to a computer to write and submit your tests and exams. You must also have a valid email address.
Are your courses recognized?
» Yes. Our courses and programs are recognized by the following:

Federal Government: We are certified by Human Resources and Skills Development Canada (HRSDC) which enables us to issue legal tuition tax receipts (T2202A) (Federal and Provincial).

Professionals of the trade: We are accredited by the International Organization of Nutritional Consultants (IONC), the Canadian Association of Natural Nutritional Professionals (CANNP), and the Canadian Examining Board of Health Care Practitioners (CEBHCP).

The alive courses qualify for Continuing Education Credits (CEC's) through the British Columbia Recreation & Parks Association (BCRPA), Ontario Fitness Counsel (OFC), Canadian Fitness Professionals (CanFitPro) and the American Council on Exercise (ACE).

Other accreditations and affiliations: National Association of Career Colleges (NACC), British Columbia Career Colleges Association (BCCCA), Health Action Network Society,
Who will help me if I need assistance during my studies?
» A toll-free help line is provided and a Student Services team are available to assist students during the course of their studies.

Please allow a minimum of 2 business days for alive Academy to respond to your inquiries. If your questions are pertaining to specific course content, they may be forwarded to an Academic Advisor(s). Please allow a minimum of 5 business days to respond to those questions.

You can also interact with other students for support. Read, respond, and post messages via email or online forums. Share your discoveries with others, and learn from them.
How many hours will I spend studying per week?
» Ten hours or more should be devoted to study each week to successfully complete a course or program. This is dependent on the pace and aptitude of each student.
Where can I read your policies?
» Please contact our admissions officers at 1-800-663-6580 for a copy of our policies.
Registration
How do I register and enroll?
» You can enroll in courses directly on our Courses + Programs page and start learning right away. It's that easy! You can also contact us toll free at 1-800-663-6580.
What is your admissions policy?
» Admission to alive Academy is open throughout the year, allowing you to begin your studies at any time. You must be 17 years of age or older, be able to read and write in English and have a keen interest in natural health and nutrition.

Students are enrolled once the completed and signed student contract is returned to alive Academy. Students are required to provide a copy of identification that shows their birth date and must also submit a written letter of intent that specifies your interest in natural health and nutrition.
I don't live in Canada. Can I still enroll?
» Yes. That's precisely the point of distance learning: you can study from anywhere in the world! Your courses are sent to you by postal mail, while help and support are provided by phone or email. For all international students, tuition and other fees are to be paid in US dollars.
Once I register, how long will it take to receive my course?
» Generally, we advise students to allow 1 to 2 weeks for delivery and 4 to 6 weeks when shipping to international shipping addresses. Paying by credit card is fastest as courses are not shipped until payment is received. We can also expedite shipping at an additional cost.
Payment & Funding
What methods of payment do you accept?
» We accept Visa, MasterCard or Electronic Money Transfers
Can I enroll and pay monthly?
» Yes, we offer no interest payment plans so you can enroll now with a minimum payment and pay monthly via your credit card or by E-transfer.
Is government funding available?
» alive Academy does not accept student loans at this time. However, we are certified by Human Resources and Skills Development Canada (HRSDC) which enables us to issue legal tuition tax receipts (T2202A), so students and employers can claim a portion or all of their tuition fees back as a tax deduction.
Can I use money from my RESP to pay for my studies?
» Yes you can. alive Academy is an approved RESP eligible institution.
Do you issue receipts for income tax purposes? How can I get my receipt?
» Yes. alive Academy is certified by Human Resources and Skills Development Canada (HRSDC) which allows us to issue legal tuition tax receipts (T2202A) so students and employers can claim a portion or all of their tuition fees back as a tax deduction.

Students may view and print their T2202A tuition tax receipts by clicking on the "T2202A" link on alivecademy.com (found at the bottom of each web page) and logging into the system. Your Login Name and Password are identical to the Username and Student Number used to access alive Academy's Online Learning Centre respectively. Only one original receipt can be issued after you login and download the file. All subsequent downloads are marked as duplicate copies. Tax receipts may not be available until the February following the current tax year (the February of the next calendar year). If you have any questions or require assistance, please contact 1-800-663-6580 ext 637.
I just received my T2202A tax receipt but it doesn't show the exact amount I paid for my course. How are tuition amounts calculated?
» As per The Income Tax Act, receipts issued will only cover study periods during each particular taxation (calendar) year. For example, if you purchased and started a 24 week course in September a partial tuition amount from September to December will be assessed on your T2202A. The remainder of your tuition amount will appear on next year's tax receipt. If, on the other hand, you started your 24 week course in April that ended in December, the full amount of your tuition would be claimed on your T2202A.
Are the textbooks included in the cost of the course?
» Yes. All required texts and materials are included in the course fees.
Course & Program Info
What are the programs offered?
» alive Academy has 4 diploma / certificate programs:

  1. 1. Applied Nutrition Diploma
  2. 2. Nutritional Consulting Diploma
  3. 3. Applied Nutrition Specializing in Sports and Fitness
  4. 4. Sports and Fitness Nutrition Certificate Program

Each diploma program is comprised of our certificate courses. Click the Courses + Programs tab for more information
Will alive Academy give me credits for courses I have already taken?
» Due to new regulations and the nature of the natural health industry course you are requesting a transfer credit in must have been completed within the previous five (5) years. Students may be eligible to receive a transfer credit at the alive Academy for courses completed at other academic institutions, however a minimum of 75% of courses must be taken through alive Academy to qualify for our diploma. Transfer credits must be applied for before enrolling in the course - once enrolment has been completed in the course, transfer credits or refunds will not be issued for that particular course.

The alive Academy normally accepts, as eligible for transfer credit, all courses successfully completed at recognized academic institutions within the past five years if a satisfactory grade has been achieved. The alive Academy will credit such courses toward satisfying requirements of the program to which the student is enrolled. Note: transfer credits must be applied for before paying for the course. Once enrolled in the course refunds will not be issued on the basis of a transfer credit.

If you feel that you are eligible to receive a transfer credit, please contact our admissions officers and request a Transfer Credit form. Complete and return the form along with payment to alive Academy. Please note that photocopies and faxed copies of official transcripts, as well as statements of grades issued to students, will not be accepted. All out-of-country transcripts must be accompanied by a current resume and course outline, with relevant courses highlighted on accompanying documentation.

Special note: Transfer credits are not accepted for the Natural Health Fundamentals or the Nutritional Counselling certificate courses.
What is the length of a course?
» Courses range from 16 weeks to 24 weeks in length. An additional month is provided to register for and write final exams (for applicable courses).
Are your courses considered full time or part time?
» To be considered full-time you must commit to your studies a minimum of 20+ hours per week. In courses and programs your deadlines will be 1/2 the length of a part-time student. All courses and program lengths on the website are listed as part-time.
How long do I have to complete my program?
» If you have paid upfront for courses in a diploma program, you are required to finish the program within the maximum number of weeks provided for that program. If you are taking courses one at a time on an individual basis, you can earn your diploma as soon as all of the applicable courses of that program have been successfully completed. Students taking courses one at a time would have 5 years to complete the required courses, from the start date of their first course, to the completion date of the final course in their particular program.
Can I complete a course or program sooner?
» Yes. This depends on the pace, aptitude and available time of each individual student. Some students are able to complete the course or program much sooner than the allotted time.
What if I can't complete my course/program on time?
» Students may request extensions, in writing, to the alive Academy if additional time is required to complete a course. Extension requests must outline the circumstances preventing the student from completing the course on time and the length of extension requested.

Any student requesting a free exempt extension must demonstrate extenuating circumstances such as a death in the family or medical emergency. Appropriate documentation must be submitted for approval.

The maximum length of each extension is 1/2 of the course length. This means 8 additional weeks for a 16 week course, and 12 additional weeks for an 24 week course.

Students are allowed a maximum of 2 extensions; no additional time will be granted after this point.

Approvals and time limits for extensions will be evaluated on an individual basis and are up to the discretion of the alive Academy.

All fees are to be paid in US dollars for international students.
Can I take a course for general interest?
» Yes! alive Academy specializes in training current or prospective natural health professionals, but health and wellness enthusiasts can take courses for personal enrichment and general interest.
Exams & Tests
How long does it take to receive my test/exam results?
» Since tests and exams are written online, your results are available immediately after submitting the test/exam.
Can I view a lesson test prior to submitting my answers?
» Yes. You only have one attempt to submit your answers however access to the lesson tests are unlimited. Printer Versions of lesson tests are available so you may print a copy for reference while studying. It is highly recommended that you record your answers on paper in case of a technical difficulty which could prevent your test responses from being sent to alive Academy.
I've finished my lesson tests. How do I register for the final exam?
» Upon completion of all lesson tests with an overall mark of 80 percent or higher, you are requested to email studentservices to book your final exam. Please allow a minimum of 10 business days for alive Academy to prepare and send the final exam or final exam enrollment key to your proctor. You must confirm the date and time of the exam with your proctor before the scheduled exam date.

Final exams will not be returned to students. Answers to final exam questions are not provided to students; only the score is given.
How are final exams conducted?
» Final exams are proctored or invigilated by a member of a registered profession. These include but are not limited to: educator, librarian, faith leader, doctor, nurse, hospital technologist, accountant, personal trainers, nutritionists, and/or professional engineer. The proctor must supply proof of registration and must supervise for the entire length of the exam. Family members are not eligible to supervise final exams. Final exams must be completed at a public institution. alive Academy reserves the right to refuse proctors and/or final exam locations deemed unsuitable.

A proctor ensures that all examination procedures and criteria set by alive Academy are adhered to, a process that is often referred to as invigilation. Final exams are written online. Your exam password and instructions will be sent to your proctor who will then invigilate you for the period of the examination. Proctors must supervise for the entire time you are taking the exam.
What can I expect for the final exam?
» All final exams are open-book, three-hour exams consisting of 100 true or false and multiple choice questions. Final exam questions are based on the information covered in the lesson notes (if applicable), required readings, and lesson quiz/test questions.

Students have one month after their course completion date to register for and write the final exam once all tests and assignments have been successfully completed and graded. Final exams must be supervised by a proctor.

Final exams will not be returned to students. Answers to final exam questions are not provided to students; only the score is given.
What happens if I fail the final exam?
» You must obtain a grade of at least 80 percent overall to successfully complete a course. Final exams are worth 60 percent of your overall grade. If a grade of 80 percent overall is not achieved, you will be required to rewrite the final exam for a fee of $75.00 CDN plus GST/HST (if applicable). IF, after two attempts, you have not achieved a passing grade you may be required to re-enroll and pay the full tuition fees.
Credentials & Results
What credentials will I receive when I graduate?
» Certificate Program:

Sports & Fitness Nutrition Certificate Program will received the designation Certified Sports Nutrition Consultant (CSNC)

Diploma Programs:

Graduates of the Applied Nutrition and Applied Nutrition Specializing in Sports Fitness Programs receive the designation Certified Holistic Nutritionist (CHN)

-upon completion students are qualified to apply for the RNC designation through the Canadian Examining Board or to the Canadian Association of Natural Nutritional Professionals (CANNP) for the NNCP designation.

Nutritional Consulting Program graduates will receive the designation Certified Nutritional Consultant (CNC)

-upon completion students are qualified to apply for the RNCP designation through the IONC

What career options are available to your graduates?
» In 2009 natural health product sales reached $108 billion dollars in North America. The natural health industry is booming offering numerous employment opportunities such as:

  • Registered Nutritional Consulting Practitioner (RNCP)
  • Registered Nutritional Counsellor (RNC)
  • Certified Sports Nutrition Consultant (CSNC)
  • Certified Nutritional Consultant (CNC)
  • Certified Holistic Nutritionist (CHN)
  • Certified Natural Health Practitioner (CNHP)
  • Health food retailer/owner/manager
  • Health food restaurant owner, cook, or caterer
  • Food program coordinator
  • Organic farming apprentice
  • Natural health promotion and marketing
  • Health or medical office receptionist
  • Pharmacist assistant
  • Health coach
  • Supplement manufacturer's sales representative
  • Supplement manufacturer's lab assistant
  • Natural health speaker or writer
  • Herbalist or herb cultivator
  • Aromatherapist
  • Complementary practitioners assistant

Please visit the Professional Futures section of our website for additional information.
What are the differences between a Nutritionist, Nutritional Consultant, and Dietician?
» A nutritional consultant has expertise in the natural health and nutrition fields and can offer an unbiased opinion and nutritional advice. In other words, a nutritional consultant teaches a person what he or she needs to do to regain health and vitality. The main focus is on integrative nutrition therapy, metabolism, and bio-individuality working towards optimum health and well-being. A nutritional consultant does not diagnose, prescribe, or treat disease but offers nutritional information with which to build health or helps a client with dietary changes as recommended by a client's health professional.

Since each of us is unique biochemically, what works for one person may be of little benefit to another. Very few bodies conform to norms, averages, or standardized approaches. For this reason, a successful nutritional consultant must have training that combines scientific principles with practical skills of individual assessment. alive Academy teaches a whole foods approach to nutrition from a holistic point of view.

Titles such as Nutritionists (in some provinces), Nutritional Consultants, and other similar titles are not protected by law and can be used synonymously with one another as the profession is currently unregulated in North America and many other countries around the world. This is why organizations such as the International Organization of Nutritional Consultants (IONC) are extremely important as they work to regulate and lend credibility to an unregulated profession. They ensure that practitioners meet high educational and ethical standards by issuing their exclusive Registered Nutritional Consulting Practitioner (RNCP) professional designation to those who do meet these rigorous standards.

A Dietitian holds a Bachelors degree, specializing in the science of foods and nutrition, as well as a period of practical training in a hospital or community setting. The main focus is institutional diets and food service management - such as developing diets for hospital patients, school food service programs, and nursing homes. The titles Registered Dietitian, Professional Dietitian, and Dietitian are protected by law through provincial legislation. The term Nutritionist is protected for Dietitian's in some provinces/states. Dieticians do not necessarily practice a holistic approach to nutrition.
Are my services covered by insurance plans/providers?
» Each insurance provider has numerous benefit plans with a wide range of services covered. Your clients should check with their insurance provider to confirm whether or not your services are eligible for reimbursement.

If you need additional support please contact the Academy at:

PHONE: (604) 295-9333 or 1-800-663-6580
EMAIL: info@aliveacademy.com

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